  |
Bwana Mitch's Safari
Now!: Safari Now! Help Desk |
 |
||||||
|
|
|||||
|
Help Desk |  |
|
|||
|
 |
|
| • Overview • The Booking Process • Frequently Asked Questions |
|||
|
|||
Overview Bwana Mitch's Safari Now! provides you access to SafariNow.com, an unique style of distribution network that connects you directly with the travel operator. SafariNow.com is a collection of independent travel operators who sell their products directly to you. All information displayed in the SafariNow.com database, regarding accommodation, is provided by the operators themselves. SafariNow.com cannot guarantee the validity of operator-supplied information, but SafariNow.com allows you to communicate directly with any operator, and secure your booking by paying a deposit online. The SafariNow.com team is here if you need them however; you can email or telephone them in Cape Town (South Africa). (Please do not contact Bwana Mitch in this matter!) |
|||
|
|||
| The
Booking Process 1. Find your accommodation by browsing through the Destinations pages, or by using the Accommodation Search. (Search by area, price, grade, or any other feature!) 2. Make an instant enquiry directly with the establishment. Your message gets delivered instantly via SMS! 3. Receive your personal reply and quote from the establishment. You are notified by email or SMS, and can view the response online. 4. Accept the quote and pay (either a deposit or full amount) online securely with your credit card. SafariNow.com now gives you the contact details of the establishment - you can contact them directly to arrange the rest of your trip. 5. Your accommodation is booked! 6. Settle any balance oweing with the establishment directly. |
|||
|
|||
| Frequently Asked
Questions Overview of bookings Your enquiry is sent directly to the proprietor of the establishment, who will personally reply to you (via email) with a quote. Messages are sent using email and SMS. SafariNow.com will ensure that you get your quote ASAP (typically within a day). When you have received your quote and reply, you will be able to make a payment to secure your booking, decline the quote, or re-enquire with the proprietor. What happens to my new enquiry after I submit it? SafariNow.com sends your enquiry directly to the establishment with which you have enquired. The establishment then personally answers and quotes on your enquiry. You receive your reply via email. Do I get a quote from the establishment? Yes. The establishment must give you a quoted price, unless they cannot cater for your requirements (no availability, etc.). How do I secure my booking? When you receive your quote, you can secure your booking on the SafariNow.com website by paying the deposit or the full amount. How is payment made? Payment is made with your credit card (VISA, MasterCard, American Express, Diner's Club and JCB). You can pay online and receive a receipt immediately or you can send SafariNow.com your credit card details by email or fax and SafariNow.com will charge your card for you. Online payments are completely secure and safe. Who receives my money? The deposit is transacted into SafariNow.com's bank account and electronically switched over into the establishment's account. The balance of payment is settled between you and the establishment at the establishment's discretion. How can I communicate with the establishment directly? By clicking Enquire Now you can ask any questions, including accommodation availability, special requests, general information, etc. Your questions are answered directly by the accommodation establishment. Also, SafariNow.com releases the establishment's contact details (email, telephone, etc.) once you have paid the deposit for your booking. You can then communicate with the accommodation establishment directly. What happens if I want to cancel my booking? Please notify the establishment as soon as possible. Each accommodation establishment has their own terms of cancellation which are displayed, before you pay and on your receipt. Do I get a receipt after paying? Yes. SafariNow.com displays an electronic receipt on your browser which you can print out as proof of your payment and your booking. SafariNow.com also emails you your receipt. How do I settle the rest of my bill if I only pay the deposit? SafariNow.com only processes the initial booking payment to secure the booking. You must settle the remainder of your bill directly with the establishment. |
|
 |
|
|
Help Desk | |
|
|||
|
|
|||||
|
||||||
| Copyright © 2001-2008 Walter Mitch Podszuck
& SafariNow.com (Pty) Ltd. All rights reserved. Bwana Mitch's Terms of use. SafariNow.com's Terms of use. Legal notice. Suggestions, questions, praise and blame to Bwana Mitch are always welcome. Page last updated on 07 Feb 2008. |
You are visitor  number |
on Bwana Mitch's Safari Pages. |
 |
|